Refund Policy

At TaxFactory, we strive to provide a high-quality service. We understand that sometimes our service may not meet your expectations. This refund policy outlines the circumstances under which we offer refunds for our service.

Eligibility for Refunds

We offer refunds under the following circumstances:

  1. 1. Service Unavailability: If our service is unavailable for an extended period (more than 24 hours) and we are unable to automate your entries.
  2. 2. Major Technical Issues: If persistent technical problems prevent you from accessing or using our service as advertised.
  3. 3. Significant Quality Issues: If the generated images are of substantially lower quality than our advertised examples, due to a fault in our system.
  4. 4. Billing Errors: If you were charged incorrectly for our service.

Refund Process

To request a refund:

  1. 1. Contact our customer support at hello@taxfactory.co.za within 7 days of your purchase.
  2. 2. Provide your invoice number and a detailed explanation of why you're requesting a refund.
  3. 3. Our team will review your request within 3-5 business days.
  4. 4. If approved, the refund will be processed to your original payment method within 5-10 business days.

Non-Refundable Situations

Refunds will not be issued in the following cases:

  1. 1. You have made use of our AI assisted platform to automate bookkeeping entries.
  2. 2. You simply changed your mind about the purchase.
  3. 3. You failed to provide information timeously for processing.
  4. 4. The refund is requested more than 7 days after the purchase.

Subscription Cancellations

For subscription based services:

  1. 1. You may cancel your subscription at any time.
  2. 2. Cancellations will take effect at the end of the current billing cycle.
  3. 3. No partial refunds will be given for unused portions of the current billing cycle.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.

Contact Us

If you have any questions about this refund policy, please contact us at hello@taxfactory.co.za.

Last updated: 24/10/2024